The level of extended cover is automatically selected based on the value of the parcel contents. You have selected a lower value of extended contents cover than is appropriate for the value of your parcel contents. We therefore ask you to confirm your acceptance that your parcel will only be covered to the value of the extended contents cover selected. Please note there are a number of types of goods that are not permitted to be sent through our network and as a result are not covered under any circumstance. Standard or extended contents cover may be invalidated, if your parcel contains perishable, breakable, valuable, dangerous or restricted goods or causes damage to the parcels of other senders and we may recover the costs of repairing such damage from you.
If you are unsure please read our terms and conditions before sending your parcel.
"Perishable goods"
It is the policy of DHL Parcel UK not to carry perishable items, food (excluding dried food and cereals), liquids (including alcoholic beverages, perfume and liquid cosmetics), paint and inks (excluding printer cartridges) plants, prescription drugs and medicines. If your parcel contains anything which could fall into this category, any standard or extended cover will be invalid.
"Breakable goods"
The DHL Parcel UK service is not suitable for the carriage of breakable goods. This includes items such as glass, china, ceramics, pottery, stoneware, fossils, works of art and televisions whose screen size exceeds 37 inches. If your parcel contains anything which could fall into this category, any standard or extended cover will be invalid.
"Valuable goods"
It is the policy of DHL Parcel UK not to carry any valuable goods such as bullion, cashiers or travellers cheques, currency, money orders, negotiable instruments in bearer form, credit or debit cards, important documents (including passports, tenders, share and option certificates) stamps, antiques, unprotected furniture, precious stones or metals, artwork, jewellery or valuable items of wear (including occasional wear, designer items (including clothing, watches, shoes and handbags). If your parcel contains anything which could fall into this category, any standard or extended cover will be invalid.
"Dangerous Goods"
It is the policy of DHL Parcel UK not to carry anything considered hazardous; such as acids, chemicals and certain other substances. These are specified by National and International legislation, guidance and rules. To read more about what is regarded as "Dangerous goods" a list is detailed in the United Nations Recommendations on the transport of Dangerous goods "UNRTDG" www.un.org. If your parcel contains anything which could fall into this category, any standard or extended cover will be invalid and reported to the authorities.
"Restricted Goods"
It is the policy of DHL Parcel UK not to carry any items not permitted by National or International law, rule or regulation. These include firearms, weapons, explosives and munitions (including but not limited to replicas, imitations and blank firing pistols), animals, animal parts, livestock, insects, tobacco or tobacco products, and any items the carriage of which could be breaking laws or rules in any country over which the consignment travels. If your parcel contains anything which could fall into this category, any standard or extended cover will be invalid and reported to the authorities.
The below listed items are unsuitable for carriage in our network and as such can only be carried on a no compensation basis. If such items are dispatched with ipostparcels.com the goods will travel at the risk of the sender and compensation will not be made should loss or damage be incurred.
Thank you for choosing to add extended contents cover to your booking. Please note there are a number of types of goods that are not permitted to be sent through our network and as a result are not covered under any circumstance. Standard or extended contents cover may be invalidated, if your parcel contains perishable, breakable, valuable, dangerous or restricted goods or causes damage to the parcels of other senders and we may recover the costs of repairing such damage from you.
"Perishable Goods"
"Breakable Goods"
"Valuable Goods"
International packages shipped through ipostparcels must be accompanied by the appropriate customs documentation. Where required we will generate these documents for you from the information you provide on the booking form.
These documents are very important because they are required by border control agencies to allow your goods to pass through customs.
It is your responsibility to make sure these documents are accurately completed, signed and attached properly to your parcel. Take extra care when filling in the customs declaration. It must be accurate. A mistake may cause your package to be delayed and could result in additional customs charges.
After you have paid you will need to print your labels and the required customs documents, we will create these for you. If your package is being delivering within the European Union and your goods are in Free Circulation i.e. all duties and taxes are paid you do not require any invoice documents. If your package is going outside Europe we will produce 5 invoices (these will be either Commercial Invoices or Pro forma invoices depending on the reason for export). All documents should be signed, placed in an envelope marked 'Customs documents' and securely attached to the outside of the package. They must not be handed be handed to our driver or depot staff.
If you are shipping on behalf of a commercial company you must print the invoices on company headed paper. This will be clearly explained after you have paid.
If you have specific questions about sending an international parcel please see our Frequently Asked Questions or Contact Us.
We encourage you to read the information provided by the UK Government on their official site.
Please note there are a number of types of goods that are not permitted to be sent through our network and as a result are not covered under any circumstance. Standard or extended contents cover may be invalidated, if your parcel contains perishable, breakable, valuable, dangerous or restricted goods or causes damage to the parcels of other senders and we may recover the costs of repairing such damage from you.
"Prohibited items"
All items listed below (or any item similar in description or content) cannot be carried under any circumstances by ipostparcels.com. Any person sending such items may have their order cancelled without notice or refund.
For clarity, Dangerous Goods are substances or articles that can pose a hazard to the health and safety of people or may cause damage to property or the environment (in the event of a leak or spillage).
IMPORTANT: This list is not exhaustive; it exists as a rough guide only. Please check our terms and conditions for more accuracy.
The following potential problem(s) have been found:
Please note we can only collect International parcels from your registered address or you can choose to drop your parcel off at your local DHL depot and drop off point for ipostparcels.
Your parcel will be collected between 8am and 6pm. A one hour collection time window will be sent to you via text or email on the morning of your collection.
The weight of your parcel must be rounded up to the nearest 0.5kg. Remember to accurately weight and measure your parcels - failure to declare the correct size and weight could mean your parcel is returned back to you and can incur extra charges.
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This section must be completed to allow your goods to be sent abroad and if your parcel is destined for a country outside the European Union it will enable us to generate the customs documents you need. A false or misleading customs declaration may lead to a fine and/or seizure of your parcel. Read more.